23andMe Sends Wrong DNA Test Results To 96 Customers

It’s hard to overstate how disturbing receiving the wrong DNA results can be. One customer, writing on 23andMe’s community forums after receiving the results, recounted her experience in a post titled “Results in, my son is not my son?“. Here’s an excerpt:

I checked my son’s and it stated that he was a carrier for hemochromatosis, I was upset. How could he be a carrier and we weren’t. Well my husband’s result’s weren’t in yet so I would wait and see. Still upset I checked family inheritance and noticed my daughter shared with me, and then I checked my son’s. He was not a match for any of us… A month before my son was born two local hospitals had baby switches. I panicked and I checked over and over… Later I found my son in my bed asleep and hugging my pillow. He did not go to school today, he said he was sick. I told him it’s a mistake.